FAQ

What types of golf accessories do you offer?

Foretra specializes in a unique selection of golf accessories designed to enhance your golfing experience. Our product range includes innovative items such as the Golf Cooler Shoe Bag and the Golf Push Cart Cooler, which are engineered to keep your beverages cold while seamlessly integrating with your golfing gear. Additionally, we offer stylish headcovers, including designs like the Canada Flag Fairway Wood Headcover, which provide protection for your clubs while adding a personal touch to your game.

How can I return an item?

To initiate a return, you must contact us within 30 days of receiving your item. The item must be in its original condition, unworn or unused, with tags attached and in its original packaging. You will also need to provide proof of purchase. Once your return request is accepted, we will provide you with instructions on how to send your package back to us.

What is your shipping policy?

We strive to process and ship orders within 2-3 business days of receiving cleared payment. It is advisable to include your email and phone number during checkout to facilitate communication with the delivery company in case of any issues. Please note that your order may be subject to import duties and taxes upon arrival in your destination country, which are the customer's responsibility.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at shopify@foretra.com with your order number and a photo of the damaged item. We will evaluate the situation on a case-by-case basis and work towards a satisfactory resolution.

Do you offer exchanges for your products?

We do not facilitate direct exchanges. The most efficient way to obtain a different item is to return the original product and, once the return is processed, make a separate purchase for the new item you desire.

How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method. Please allow some time for your bank or credit card company to process and post the refund, as this may vary depending on their policies.

Are there any items that cannot be returned?

Certain items are non-returnable, including customized products and sale items. Gift cards are also non-returnable. Please ensure that you review your order carefully before finalizing your purchase.

How can I contact customer support?

You can reach our customer support team by emailing us at shopify@foretra.com. We are committed to addressing your inquiries and providing assistance as needed.